Your purchase of any of the goods offered on our website is subject to this policy and by placing an order with us, you agree to be bound by them. Use of your personal information submitted to or via our website is held under strict Data Protection rules. We reserve the right to change this policy from time to time by changing them on our website, although no such change will affect any order you have already placed with us.
The content of our website and the goods available for sale is not intended to be and should not be used instead of the advice of a doctor or other medical professional. No doctor-patient relationship is created between us by you using our website and us supplying goods to you. If you require medical advice, please contact a doctor. If you require a consultation with our Dermatologist, please contact our clinic, our website is www.paradise.clinic.
Registration and Account Login
You must ensure that any registration details that you provide are accurate. You will be provided with, a login ID (such as a username and password). As part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your login ID and must notify us immediately of any unauthorised use or other security breach that you are aware of. We reserve the right to disable any login ID, at any time, if in our opinion you have failed to comply with any of the provisions of this policy or if any details you provided is proved to be false.
Ordering and Availability
You must be 18 years of age to order any goods from our website and to legally bound to this policy. By ordering from us, you confirm that you meet this age requirement.
You must check and correct your order before submitting it. After placing an order, you will receive an acknowledgment from us that we have received your order. Please note that this does not mean that your order has been accepted.
Your order constitutes as an offer to us to buy the product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Pay Now” button, you are obligated to pay for the goods.
When the order is accepted, we will send a confirmation email, therefore the contract between us in relation to the goods ordered will only be formed when we send you the Order Confirmation. After entering into the contract, with us, we will be under a legal duty to supply you with the goods that you have ordered. This contract only relates to the product(s) which have been confirmed in the Order Confirmation.
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then your goods will be delivered within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances. Your order will be delivered to the delivery address you specify when placing your order (details of where we deliver to can be found on our website). If we don’t deliver to that location, you will be notified you before your order is accepted. Orders cannot be delivered to PO Box or similar addresses. Goods within the same order cannot be delivered to different addresses.
Risk and Ownership
You will be responsible for the goods ordered from the time of delivery. Ownership of the product(s) ordered will be passed to you on delivery, providing full payment has been made including any delivery costs.
Price and Payment
Prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected your chosen delivery method. Prices of goods and delivery costs are liable to change at any time, but changes will not affect orders in respect to the ones already sent you an Order Confirmation.
Our website contains many goods, and it is always possible that, despite our best efforts, some of the goods listed may be incorrectly priced. We will normally verify prices as part of our despatch procedures and if a product’s correct price is less than our stated price, we will charge you the lower amount. If a product’s correct price is higher than the price stated, we will normally, at our discretion, either contact you for instructions before despatching, or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card on the checkout page. We will not charge your credit or debit card until Order Confirmation has been sent. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if the card issuer declines to authorise payment for any reason. Your card issuer may charge you an online handling fee or processing fee, which we cannot be responsible for.
In cooperation with Klarna Bank AB, Sveavägen 46, SE-111 34 Stockholm, Sweden, we offer you the following payment options on Klarna: Pay in 3 instalments. Further information of Klarna’s user terms can be found here. Your personal data is handled in accordance with the applicable data protection law, and in accordance with the information in Klarna’s Privacy Statement.
Consumer Cancellation Rights
Under the Consumer Rights Act, the default period for delivery is 30 days. If we do not retailer deliver within the time frame agreed or by this 30-day period, you have the right to cancel your order and receive a full refund. This applies whether the goods were due for delivery on a set date or not.
Please note some goods and gift packages is non-returnable and non-refundable unless faulty. If for whatever reason you are not happy with your purchase, you have 14 days to return it. You will be eligible for a full refund if the item is new and unused, with all the original packaging and manufacturing seals intact. Please note that we are unable to refund any delivery or postage costs incurred.
If you return a product to us within the 14-day cooling-off period, we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive them. We will refund the price paid in full (subject to any deduction we are entitled to make for e.g., due to damage. If you have received any promotional offer or other discount with your order, any refund will reflect the amount you had actually paid. Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.
To return a product, you must clearly inform us, preferably:
- by completing the returns form enclosed with your delivered order and returning the goods
- in writing to the following email address email@example.com, giving us your name, address, and order reference number
You must return the product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (you are able to examine them see if they conform with the goods you ordered). You have a legal obligation to take care of and be reasonable for the product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration. Any goods that have been opening and used cannot be returned.
On return you must make sure the package is wrapped securely (making sure you include a note of your name and address and enclosing any returns slip, if we have provided one) by the return option specified to the following address:
16 Thayer Street
We advise that you take out enough postal insurance to cover the value of the contents and send us proof of posting with tracking information to help with the refund process. You will be responsible for the cost and risk of returning the goods to us.
If any product you order is damaged or faulty when delivered to you or has developed a fault, you should make us aware of the problem, in accordance with your legal rights, by informing us as soon as possible. This should be done preferably in writing via email, giving your name, address, and order reference number. If you have any questions, please contact us on firstname.lastname@example.org.
Whilst we have taken reasonable steps to depict goods as accurately as possible through the photographs featured on our website, the detailing (such as colour, pattern, and texture, etc.) may not exactly reflect the actual detailing of the goods when you receive it. This depends on the device/monitor you initially view it on.
Except to the extent expressly set out in this policy, you are not allowed to:
- ‘scrape’ content or store content of our website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing our website content
- remove or change any content or attempt to circumvent security or interfere with the proper working of our website or the servers on which it is hosted
- create links to our website from any other website, without our prior written consent
You must only use our website and anything available, for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates. All rights granted to you under this policy will be terminated immediately in the event that you are in breach of any of them.
Intellectual Property Rights
All intellectual property rights of any content on our website (including text, graphics, software, photographs and other images, videos, sounds, trademarks, and logos) are owned by us. You must be aware that you do not acquire any ownership rights by downloading content from our website. In the event you print off, copy or store webpages, you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.
We may change the format and content of our website from time to time. You agree that your use of our website is at your sole risk. We cannot and do not guarantee that any content on our website will be free from viruses and/or other codes that may have contaminated or destructive elements. It is your responsibility to implement the appropriate IT security safeguards (including anti-virus/ internet security and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Our website may include external links that goes to other websites, this may include links to third party offers and promotions. We include these to provide you with access to information, goods, or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.
Nothing in this policy shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence
- for fraudulent misrepresentation
- for breach of any term implied by the Consumer Rights Act 2015 and which by law, may not be limited or excluded
- under Part I of the Consumer Protection Act 1987
- for any other liability that, by law, may not be limited or excluded
Subject to this, in no event shall we be liable to you for any business losses. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control.
We cannot guarantee the continuous, uninterrupted, or error-free operability of our website. There may be times when certain features, parts or content of our website or the entire website, become unavailable (whether on a scheduled or unscheduled basis) or are being modified, suspended, or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension, or withdrawal of our website.
Coupon codes are only redeemable online and cannot be redeemed in store. In order to redeem a coupon, you must enter the code during checkout within the redemption period stated. If you do not redeem the code within the redemption period, the code expires automatically, will be unredeemable and any discount will be lost.
- Coupon codes may be withdrawn or amended at any time without notice and no cash alternative will be given
- All our coupon codes are provided to you through via text, email, or on our website
- If you place an order using a coupon code and then return or cancel that order, the coupon code cannot be refunded or re-used
To earn Reward Points, create an account on our website and start shopping. Earn 1 point for every £1 that you spend online with us. To view your points balance, please visit the “My Points” section in “My Account”.
Our shop reward points are subject to the following conditions:
- Points can be redeemed only once they reach a total of 50
- Points maybe revoked at any time as per the discretion of our web-shop brands
- Points renews every calendar year
- You earn points based on the final price of goods (excluding delivery costs)
- During any discounts/other offers, the points earned will be based on the discounted price of the goods and not the original price
- Points are valid exclusively on our website and cannot be earned or redeemed in person or with treatments in our clinic
- Certain goods may be excluded from discounts at the discretion of our web-shop brands
If we fail to enforce any of our rights, that does not result in a waiver of that right. This policy may not be varied except with our express written consent. This policy represents the entire agreement between us. We are required by law to advise you that this contact will be concluded in the English language only.
You agree that any dispute between us regarding this policy, will only be dealt with by British courts, if the dispute cannot be resolved between us.